 |
Banking
Achieving advantage through customer satisfaction
 We are pleased with the value that CGI is bringing to this partnership. Having access to professionals worldwide via our partnership with CGI better enables us to reach the goals plotted out in our business plan and strategy moving forward.
Michel Labonté, Senior Vice-President, Finance and Technology,
National Bank of Canada
Providing consistent and ever-increasing customer satisfaction is the hallmark to achieving growth. As banks face intense competition from traditional players and new market entrants, many are moving to a completely customer-centric model—a model that can be difficult to attain as long-standing operational and product silos must be integrated.
In the midst of this competitive pressure, the shared services concept is gaining momentum. Industry studies demonstrate that between 40-70 percent of activities are identical across banks’ lines of business. By consolidating the people, processes and technologies that perform these activities, banks can optimize service delivery to drive down costs and risk, enhance performance, and ensure that every customer touch-point builds loyalty. To support this shift, banks are forming managed services partnerships to tap into the best industry knowledge and global delivery capabilities that will give them their competitive edge.
CGI has end-to-end banking capabilities that enable clients to deliver faster, more targeted services with greater consistency and at less cost and risk. We focus on providing the strategies, tools and managed services that achieve results in core differentiating functions, such as product development, marketing, sales and customer relations. We also create, implement, maintain and host proven platforms in critical back-office functions, such as originations, collections, trade services, compliance and asset management.
|
CGI’s banking experience and expertise include:
- Provider for 24 of the top 25 banks in the Americas and 17 of the top 25 in Europe
- Manage the inter bank funds transfer system in Canada that moves an average of more than CAD$175 Billion per day.
- Manage and support the financial transaction network for more than 3.7 billion automated banking machine and direct-payment transactions per year, valued in excess of CAD$156 billion (2007)
|
|
Banking
Full-service capabilities
CGI provides the focused expertise and full-service capabilities required to design, implement and operate highly effective banking environments.
Services
Focused services and solutions
Also see
- Article – Building a Transformed Bank (PDF)
- Article – Busy in Boston (PDF)
- Article – Chart a Course through the Credit Crunch. First published in Future Banking, November 2008 (a journal of SPG Media Plc). (PDF)
- Article – Not too Early for Lenders to Regroup and Think Ahead
- Article – Rough Seas Ahead? Consider Creative Sourcing (PDF)
- Article – Strength in Numbers (Case Study: Bank of Montreal) (PDF)
- Article – Supply chain evolution (PDF)
- Article – The Customer Service Revolution: Banking on a Change, Supply & Demand, and Support the Supply Chain. First published in Future Banking, March 2008 (a journal of SPG Media Plc). (PDF)
- Article – The Customer Service Revolution: Open the Door to Outsourcing, The Changing Times of Trade, and Mind the Gap. First published in Future Banking, November 2008 (a journal of SPG Media Plc). (PDF)
- Article – The future of banking: how will you compete? (PDF)
- Article – The trade bank of the future. First published in Global Trade Review, November 2008. (PDF)
- Article – Tough choices for Canadian banks (PDF)
- Article – Trade Finance: A Strategic Transformation. First published in Global Trade Review, September 2008. (PDF)
- Article – Transform cross-selling into cross-buying (PDF)
- Brochure – Financial services (German, PDF)
- Website – Information security
- Website – Spend management
- White paper – Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank (PDF)
CACS®, Strata®, ACLS®, ACAPS®, BureauLink® Enterprise Origination® and Proponix® are registered trademarks of CGI Group Inc. NetCredit™ and TradeLine™ are trademarks of CGI Group Inc.
|
|
| |
CONTACT US 
WHAT'S NEW 