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DISTRIBUTION
Enterprise content management (ECM)
Streamline workflow, improve efficiency and reduce costs
When it comes to critical business processes, organizations must effectively capture, manage, store, and deliver enterprise content to make informed business decisions. CGI applies enterprise content management (ECM) solutions to integrate and streamline processes, and make pertinent data more accessible across the enterprise. The results: improved performance, intelligent decisions, greater productivity, and reduced risk.
What is ECM?
ECM is the process of converting offline information such as paper, microfilm or microfiche to computer images and managing all unstructured electronic content, such as documents, web pages, emails or scanned images. Historically, CGI puts offline content at the fingertips of our clients and streamlines back-office operations from months to weeks, or weeks to days. From placing 50 years of life insurance policy information online to scanning and capturing data on 40 million pages in a single year at the Virginia Department of Taxation, ECM is a core part of many of our clients’ operating business models.
CGI: A history of successful innovation
CGI has been helping clients store, share and manage content for more than 20 years across a variety of vertical industries including financial, government, healthcare and insurance. From being recognized in Business Solutions Magazine and the Honolulu Star-Bulletin to receiving numerous awards, CGI is a renowned leader in ECM. CGI has unsurpassed experience with a range of products and technologies, specifically the IBM FileNet suite. CGI continues to lead the industry in innovation and thought leadership.
Key offerings
CGI applies enterprise content management technologies to help integrate, align, and streamline back office processes while making pertinent, unstructured customer data more accessible across the enterprise. Our ECM offerings include:
- End-to-end ECM services – From strategy development through to full BPO offerings, CGI serves as clients’ valuable ECM partner. We help plan, design and implement ECM solutions that seamlessly integrate with clients’ enterprise applications. We also provide software maintenance and BPO services, running solutions on clients’ behalf so they can focus on the core business of their organizations.
- Document imaging and workflow – CGI delivers high-volume, enterprise-wide solutions that support the capture of virtually all document types, including scanned paper documents, faxes, e-mails, word processing documents, spreadsheets, XML, and audio/video clips, making them immediately available to users across the enterprise.
- Information management – Clients receive a roadmap for the practical, holistic and compliant approach to information management – while adapting the latest best practices to their unique legal, regulatory, business and risk environments. Our proven approach helps clients transform information – and how its used – into a valuable asset that enhances productivity and reduces risk.
- Knowledge management – CGI considers and integrates all aspects of an organization's people, processes and technologies, and collects and creates knowledge within and outside of the organization. We help clients use this knowledge to deliver value to the enterprise, its employees and its customers.
- Intelligent forms processing – Processing incoming data with speed and agility is essential to businesses today. CGI provides intelligent automation of data capture, such as invoices, tax forms, healthcare claims, correspondence, financial records and more. CGI also leverages character recognition, barcodes, form recognition and other advanced technologies to transform tedious data entry tasks into efficient, effective and automatic classification expressways.
Also see
- Offering brochure – Leaders in ECM: CGI’s commitment to enterprise content management (PDF)
CGI partners
CGI’s ECM expertise is drawn from a team of dedicated experts and a vast network of ECM partners. These partnerships provide clients access to the right solution to allow CGI clients to continue to succeed and grow.
- Datacap – CGI is a Datacap Capture Excellence award winner for Channel Partner of the Year Award
- IBM FileNet – CGI is a multiple award winner of FileNet’s innovation awards (PDF)
- OpenText ECM Suite – CGI offers solutions based on the Open Text Enterprise Content Management Suite
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