GOVERNMENT

Next-generation digital government model

In CGI's next generation digital government model, the portal extends beyond this thin Web interface to an integration of back-end processes and systems that connect with citizens, businesses, employees, partners, and other government entities. The portal provides the infrastructure to seamlessly aggregate and deliver cross-government capabilities, and allows these audiences to define their relationship with government, choosing the time and means of interaction that best fits their needs.

As the delivery mechanism of government capabilities, the portal is the focal point for achieving real results in government transformation. The next generation portal provides a new interaction point for government's key stakeholders:

• Citizens - Anticipates constituent needs and delivers content, services, and transactions on their terms
• Businesses - Reduces the cost in time and resources to establish, operate, and manage a fully compliant business
• Government employees - Provides one-stop access to people, applications, and content from across organizations to save valuable time and support key processes and customer service
• Government entities - Combines services from multiple organizations to provide integrated delivery to the end customer and to create effective interagency processes