GOVERNMENT

Next-generation portal infrastructure

The next generation portal infrastructure goes beyond a single Web site-it positions underlying content and systems to create multiple Web portals for specific categories of stakeholders. It also creates specialized Web portals for various types of channels-such as interactive voice response (IVR) and mobile device portals-to extend government's ability to serve customers on their terms.

Portal infrastructure enables governments to provide customer-centric service from end-to-end, reduce duplicate spending, gain new value from legacy systems, accelerate deployment of new services, and expand online interactions beyond constituents to businesses, employees, and other governments.

The business case for the next generation portal includes benefits for costs, government operations, government transparency, and customer service. The next generation portal delivers value beyond top-level interface improvements.