Utilities

Driving enhanced customer satisfaction and operational excellence

Hydro-Québec needed a trusted partner to develop and support its distribution network management system. With its global reach and the quality of its professionals, CGI is proving worthy of our highest expectations in meeting this challenge. Already well-known for its ground-breaking initiatives and its quality services in the IT world, CGI integrates a vital portfolio of solutions for operations management and improved services to utility customers.

Roger Bérubé, Vice-President - Network,
Hydro-Quebec Distribution Division

Deregulation, regulatory pressures and customer expectations for low rates and high-quality services are driving utilities to find solutions that optimize operations and enhance customer service. Electric, gas and water companies must closely manage daily operations and crisis situations to ensure a safe, immediate and effective response to customer needs.

By tying together operational excellence and customer-centric priorities, utilities can successfully compete in a deregulated world. Utilities are seamlessly integrating highly collaborative systems and processes that achieve immediate access to critical information, reduce costs, and increase productivity, safety and organizational efficiency.

CGI utility services and solutions span the horizontal workflow between the three Cs of operations management—customers, control rooms and crews. We enable the real-time, continuous management of critical processes through a field-proven solution portfolio that includes mobile workforce, outage and network management. CGI also manages non-core yet critical back-office functions on clients’ behalf, allowing them to achieve optimal business performance.

For more information on CGI’s complete array of utilities solutions and services, visit our utilities website.