The complexity that multi-sourcing adds to the governance of IT infrastructure services must be effectively managed in order to encourage providers to innovate and improve operations.
Many agencies have the infrastructure in place to support an era of management transparency and data-driven decision-making. Now it's time to get systems updated and connected to deliver the data.
When considering cloud solutions, agencies can get the most value by taking a holistic view, including the challenges they face, the data they manage, and their business needs
In this issue of The Public Manager, CGI explains how stepping up use of shared services in the U.S. federal environment can redeploy resources from routine, low-value work to urgent national needs
