Benefit from robust, ethical and trustworthy AI supported by responsible use frameworks and a human-in-the-loop approach

CGI PulseAI is backed by CGI’s Responsible Use Framework, which is dedicated to protecting stakeholders and data through early risk identification and mitigation. By keeping a human-in-the-loop approach, CGI PulseAI maintains control over ethical oversight, bias detection and mitigation, explainability, and more.

Leveraging principles of responsible use and human-AI interactions, CGI PulseAI empowers organizations to embrace AI while safeguarding their values and data through governance and oversight, fairness and explainability, accountability and auditing. 

What can CGI PulseAI do in your industry?

To professionals reviewing data on multiple platforms

Financial services

  • Fraud detection and risk assessment
  • Facilitate financial planning and personalized recommendations
  • Compliance and regulatory assistance 

 

Healthcare provider speaking with a patient

Healthcare

  • Record audit automation and claims analysis
  • Report summary, analysis and generation
  • Medical image segmentation, analysis and prediction
Medical professional working in a laboratory

Life sciences

  • Risk-based monitoring and clinical trial optimization
  • Protein folding and protein design
  • Regulatory document generation 
Retail employee looking at a tablet in a store

Retail

  • Visual product classification and analysis
  • Market basket analysis and product recommendations
  • Customer churn analysis 
Two manufacturing employees talking in a warehouse

Manufacturing

  • Maintenance predictions and workforce predictive modeling
  • Safety data sheet extraction
  • Automated design and optimization of custom parts 
Group of colleagues talking at a solar plant

Energy and Utilities

  • Defect detection and predictive maintenance
  • Optimization of energy production and scheduling
  • Enhance inventory management and the efficiency of energy storage 

CGI PulseAI differentiators

Total deployment customization

CGI PulseAI offers fully customizable deployment, including on-premise, cloud, or hybrid environments. Our cloud platform deploys seamlessly with any partner of choice and adapts to any infrastructure.

Model flexibility and seamless integration

Our model-agnostic approach allows clients to choose between locally deployed solutions or CGI-managed models, offering unparalleled flexibility. Seamlessly integrate models into existing workflows, applications or platforms.

Extensive industry knowledge

Our global domain expertise ensures we deliver industry solutions that align with your industry’s regulatory compliance needs, domain-specific requirements, and best practices.

Build solutions in a no-code environment

Create AI solutions using no-code interfaces and pre-built templates by leveraging CGI PulseAI Studio. Democratize your AI development to accelerate innovation, reduce development time, and foster collaboration between technical and non-technical teams.

Hyper-generation AI core capabilities

Generative AI

AskCGI
  • General purpose generative AI chatbot for common business tasks
  • Create an enterprise-specific chatbot: Ask[Enterprise]
  • Options to train on industry and enterprise data
  • Use natural language to query databases or document repositories
  • Ability to locate and suggest experts from your team

CaptureHub for document processing

  • Classify sections and pages of documents
  • Capture entities into a structured output
  • Semantic search of information documents
  • Medical records, safety datasheet, invoices other document automation
  • Build a custom pipeline

AnswerFlow

  • Upload any document
  • Use natural language to ask questions
  • Summarize or extract information quickly
  • Run sentiment analysis or identify action items
  • Organizational understanding
  • Code search
  • Structured Query Language (SQL, Excel formulas, etc.)

Common services

  • Harness generative AI technologies via a no-code UI (GenAI Studio) or integrate with services directly through API endpoints
  • FeatureFlow: Leverage an automated pre-processing pipeline to prepare files, including OCR, contrast enhancements, etc.
  • Model Hub: Access numerous pre-trained and foundation models for specific tasks, or connect your own model directly

Conversational AI

  • Streamlining agent interactions: Introduce automation in agent conversations for increased efficiency.
  • Human-like interactions: Facilitate intelligent, human-like conversations through advanced AI capabilities.
  • Omni-channel engagement: Offer a seamless bi-directional experience across various channels including web, voice, and SMS.
  • Dynamic workflow integration: Empower systems with the ability to adapt and manage dynamic workflows efficiently.
  • Comprehensive conversational experiences: Ensure robust and engaging conversational journeys across multiple platforms like web interfaces, voice communications, and SMS text messaging.
  • Enhanced agent-user interactions: Automate and refine conversations between agents and end-users, enhancing overall communication effectiveness.
  • Effortless agent handoff: Implement seamless transitions to live agents, equipped with all necessary context for a smooth continuation of the conversation.
  • Advanced call analysis: Utilize generative AI for detailed call summarization and sentiment analysis, contributing to improved call quality assessments 

Visual intelligence through computer vision

Visual intelligence

  • Table detection: Image-based Table Analytics
  • Symbol classification: Visual Symbol Identification System
  • Custom vision pipeline: Bespoke Image Modeling and Process Framework
  • Optical Character Recognition: Robust Image-to-Text Conversion Technology

Acoustic intelligence via audio processing

  • Speech-to-text: Verbal input transcription solutions
  • Text-to-speech: Automated voice generation systems

 

Decision intelligence core capabilities

Customized predictive analytics with machine learning

  • Customer behavior forecasting: Utilize advanced machine learning algorithms to predict customer behaviors, enhancing strategic planning and targeting accurately.
  • Data-driven decision making: Empower your organization with the capability to make informed decisions based on comprehensive data analysis and predictive insights.
  • Personalized customer journey mapping: Craft unique and tailored customer journey experiences based on predictive analytics, ensuring a more personalized and effective customer engagement strategy.

Advanced insights with unsupervised AI

  • Key metric identification: Utilize AI to efficiently capture and analyze key performance metrics, enabling deeper insights into business operations.
  • Data mining at scale: Efficiently mine through vast amounts of data, uncovering valuable information and trends that would otherwise remain hidden.
  • Micro-segment and pattern discovery: Employ AI to detect nuanced micro-segments and patterns within data, offering a more granular understanding of customer behaviors and market trends.
  • Rapid insight-driven change: Leverage the power of AI to swiftly deliver actionable insights, facilitating quick and informed decision-making to drive meaningful change.

    Conversational AI

     

    Streamlining agent interactions

    • Introduce automation in agent conversations for increased efficiency.

    Human-like interactions

    • Facilitate intelligent, human-like conversations through advanced AI capabilities.

    Omni-channel engagement

    • Offer a seamless bi-directional experience across various channels, including web, voice, and SMS.

    Dynamic workflow integration

    • Empower systems with the ability to adapt and manage dynamic workflows efficiently.

    Comprehensive conversational experiences

    • Ensure robust and engaging conversational journeys across multiple platforms like web interfaces, voice communications, and SMS text messaging.

    Enhanced agent-user interactions

    • Automate and refine conversations between agents and end-users, enhancing overall communication effectiveness.

    Effortless agent handoff

    • Implement seamless transitions to live agents, equipped with all necessary context for a smooth continuation of the conversation.

    Advanced call analysis

    • Utilize generative AI for detailed call summarization and sentiment analysis, contributing to improved call quality assessments.

    Learn more about CGI PulseAI offerings

    Person placing post its on a board

    CGI PulseAI Studio

    Develop AI use cases in a no-code environment, from generative AI chat to predictive modeling.

    data warehouse

    CGI PulseAI Connect

    Leverage pre-built connectors to plug CGI PulseAI into your data sources and downstream applications.

    Person’s hand touching a digital device

    CGI PulseAI Annotation

    Annotate documents and images for custom and pre-built models.

    CGI Pulse Learner

    CGI PulseAI Learner

    Train your own custom AI/ML models in CGI PulseAI’s no-code environment.

    CGI Pulse Monitor

    CGI PulseAI Orchestrator

    Develop custom workflows with a visual workflow canvas.

    Man in homeoffice

    CGI PulseAI Operations Platform

    Move models from training to deployment and manage them through an end-to-end operations platform.

    Ready to learn more about CGI PulseAI?

    Connect with our team of AI and automation experts to discover how CGI partners with clients to drive efficiency and revenue growth through intelligent process automation and machine learning.