The 2023 CGI Voice of Our Clients presents the findings from our one-on-one interviews with 1,764 executives across the industries and geographies we serve. In this publication, we examine the most impactful macro trends for our clients in 2023.
Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
In 2019, we conducted in-person interviews with 70 client executives in the transportation, post and logistics sector who cite becoming digital, protecting through cybersecurity, optimizing operations and modernizing legacy systems as dominant drivers this year.
In 2019, we conducted in-person interviews with 221 client executives in central and federal government who report that becoming a digital organization remains top of mind, cybersecurity continues as a constant factor, and data analytics is the fastest growing area...
In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.