March 7, 2025 Fraud, waste and abuse, a perennial problem for federal agencies, costs the government billions of dollars each year. The Government Accountability Office estimates that fraud alone totals anywhere from $233 billion to $521 billion in annual losses. Grant programs are...
February 26, 2025 Governments face unique operational challenges that commercial enterprises simply don’t. From regulatory requirements and complex budgeting processes to the need for transparency and public accountability, state and local agencies require systems designed specifically for their mission-critical functions. Yet, too often...
February 25, 2025 In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate for transformation driven by artificial intelligence (AI). Implementing AI in...
February 21, 2025 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...
February 21, 2025 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...
February 21, 2025 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...
February 7, 2025 The transformation of federal healthcare services is more than a technological upgrade—it’s a reimagining of how care is delivered. In an era where citizens and government employees expect seamless digital experiences, Human-Centered Design (HCD) has become a cornerstone for modernizing...
February 7, 2025 The landscape of government services is rapidly evolving. Agencies are replacing outdated paper-based processes and legacy applications with intuitive websites and mobile apps, AI-driven customer service enhancements, and integrated data ecosystems. But true digital transformation isn’t just about technology; it's...
February 7, 2025 When I was a state child support director, I faced a common dilemma. Our “modern” but already aging system, which I like to think of as a massive filing system with a calculator for all of our state’s child support...