CGI Digital Banking™

CGI Digital Banking™ includes an integrated content management system (CMS) that allows credit unions to align their public website with digital banking channels. This fully customizable CMS gives you the power to deliver a comprehensive modern digital experience across all online member touchpoints.

Optimize your back-end processes for digital channel management with a comprehensive branch front-office (BFO) and back-office command centre that allows you to configure systems and perform digital banking administrative functions without requiring IT support. Manage documents, send secure messages to members with automated canned responses and send important alerts via SMS, email or push notification all within a single management system. This robust management system also allows you to access real-time performance data, campaign insights and analytics to help you optimize digital banking service delivery for members.

Give members the ability to open a new account for chequing, savings and more with frictionless digital onboarding. Retail and business members can complete the onboarding process in less than ten minutes using online or mobile banking. The entire process is fully digital, without the need to download and print documents or visit a branch. The digital onboarding process is adapted to meet regional credit union regulatory and compliance requirements, providing credit unions with the information they need for account openings without asking members to give unnecessary permissions or information.

CGI Digital Banking™ is designed for continuous innovation, with pre-built connectors that allow you to easily add new tools or functionalities to your digital banking suite and connect to legacy core banking systems. Accelerate your technology roadmap by delivering new leading-edge features that address market changes and the needs of your members today and in the future.

Deliver fraud management and protection to members through this customizable card-blocking service. Debit Card Management (DCM) uses Lock’N’Block® technology from our partners at Everlink to deliver fraud management and protection for members. This card-blocking service is seamlessly integrated into online and mobile banking — providing cardholders with flexibility and control over the types of transactions that can be authorized on their accounts.

DCM is an optional feature offered through Marketplace. Marketplace allows credit unions to customize their digital banking suite of features for members, with trusted third-party fintech integrations that can quickly be connected to your digital banking environment.

Provide members with the ability to make secure and contactless payments in an instant. Apple Pay gives members the ability to make contactless, in-app and online payments in an instant — eliminating the need to carry physical cards and cash for everyday purchases. Apple Pay is secure and widely accepted by retailers across Canada, making shopping and other transactions easier than ever for members.

Apple Pay is an optional feature offered through the marketplace. Members can quickly add one or more debit cards to their Apple Wallet right from the mobile app in a matter of seconds. Once cards are added to Apple Wallet, members can make purchases in-store using their mobile phone or online using Touch ID or Face ID for cards linked to their Apple ID account.