Deliver exceptional digital banking experiences to your members with CGI’s digital banking platform, powered by ebankIT.  Our tailored-for-credit unions solution scales to the needs of your organization, allowing you to better serve your members – today and tomorrow – through this intuitive digital banking platform. Credit unions across Canada trust CGI’s digital banking platform to power their member experience.

The platform is easy to deploy for web and mobile banking channels – and with the support of our proven migration playbook –  accelerates your digital transformation path. It can integrate with any core banking system and many other banking technologies and third-party applications using modern APIs and a flexible architecture to link applications seamlessly. This fully cloud-based solution offers single or multi-tenant support and advanced cybersecurity measures to protect you and your members.

An all-in-one platform

Our digital banking platform enables you to serve all your members’ banking needs – loans, payments, transfers, cards, opening new accounts and much more.

Discover how our mobile-optimized platform fulfills the highest quality and security standards, enabling members to connect, authenticate and perform banking operations on any device.

Mobile and online banking – easy and intuitive banking in just a click

Our digital banking platform takes a mobile-first design approach to provide a consistent and modern banking experience on both mobile and online. A mobile-first design approach is essential because the majority of digital banking users prefer to access their accounts using their smartphones. Our mobile and online banking experience features a fully customizable user interface so credit unions can personalize the look and feel of digital banking channels to align with their brand and ensure they stand out. Members have access to a comprehensive dashboard that displays their accounts, financial history, favorite transactions and more. Credit unions can also personalize campaigns for members in-app and through online banking to drive promotions and gain valuable insights about members.

Integrated content management system – unify digital banking and your public website

CGI’s digital banking platform includes an integrated content management system (CMS) that allows credit unions to align their public website with digital banking channels. This fully customizable CMS gives you the power to deliver a comprehensive modern digital experience across all online member touchpoints.

Branch front-office and back-office management system – gain insight, flexibility and control

Optimize your back-end processes for digital channel management with a comprehensive branch front-office (BFO) and back-office command centre that allows you to configure systems and perform digital banking administrative functions without requiring IT support. Manage documents, send secure messages to members with automated canned responses and send important alerts via SMS, email or push notification all within a single management system. This robust management system also allows you to access real-time performance data, campaign insights and analytics to help you optimize digital banking service delivery for members.

Digital banking onboarding – completely paperless account opening in an Instant

Give members the ability to open a new account for chequing, savings and more with frictionless digital onboarding. Retail and business members can complete the onboarding process in less than ten minutes using online or mobile banking. The entire process is fully digital, without the need to download and print documents or visit a branch. The digital onboarding process is adapted to meet regional credit union regulatory and compliance requirements, providing credit unions with the information they need for account openings without asking members to give unnecessary permissions or information.

API integration – fuel future innovation

CGI’s digital banking platform is designed for continuous innovation, with pre-built connectors that allow you to easily add new tools or functionalities to your digital banking suite and connect to legacy core banking systems. Accelerate your technology roadmap by delivering new leading-edge features that address market changes and the needs of your members today and in the future.

We offer a range of optional digital banking features

Explore our marketplace of offerings and integrated partners to customize your digital banking platform:

Conversational engagement platform

Quickly and easily support members through screen sharing, co-browsing, secure messenger, live audio and video chat. We’ve partnered with Unblu to deliver a Conversational Engagement Platform that seamlessly integrates with our digital banking solution. Credit unions can enhance their member contact centres and deliver support right when members need it in online banking, on the mobile app and on their public website.

With Unblu’s Conversational Engagement Platform, members get the same positive in-person experiences they value delivered through digital channels. The platform gives you the power to increase collaboration and improve communication with members using secure messaging and live chat, live voice and video capabilities, co-browsing and screen sharing.

Debit card management

Deliver fraud management and protection to members through this customizable card-blocking service. Debit Card Management (DCM) uses Lock’N’Block® technology from our partners at Everlink to deliver fraud management and protection for members. This card-blocking service is seamlessly integrated into online and mobile banking — providing cardholders with flexibility and control over the types of transactions that can be authorized on their accounts.

DCM is an optional feature offered through Marketplace. Marketplace allows credit unions to customize their digital banking suite of features for members, with trusted third-party fintech integrations that can quickly be connected to your digital banking environment.

Apple Pay

Provide members with the ability to make secure and contactless payments in an instant. Apple Pay gives members the ability to make contactless, in-app and online payments in an instant — eliminating the need to carry physical cards and cash for everyday purchases. Apple Pay is secure and widely accepted by retailers across Canada, making shopping and other transactions easier than ever for members.

Apple Pay is an optional feature offered through the marketplace. Members can quickly add one or more debit cards to their Apple Wallet right from the mobile app in a matter of seconds. Once cards are added to Apple Wallet, members can make purchases in-store using their mobile phone or online using Touch ID or Face ID for cards linked to their Apple ID account.

To find out more about our digital banking platform, please contact our team.