Business consulting

Resource center

Dave Richards
Dave Richards

Powering the transformation from telco to techco

2024-01-24 The call for telcos to transition into techcos stems from a convergence of factors. First, consumer expectations have evolved. Today's customers want more than just connectivity; they demand holistic digital experiences, integrating communication with smart, user-centric solutions.

Magdalena Szymanski,
Magdalena Szymanski

Becoming a customer-centric organization – The five essentials

2023-09-28 Digital acceleration has significantly increased customer and citizen expectations, and governments and businesses alike are trying to keep pace. While organizations in Canada identify improving the customer and citizen experience as a top priority (2023 CGI Voice of Our Clients)...