Case study
CGI helps Kateri Memorial Hospital Centre digitize its outpatient care journey
Wanting to improve its doctor and patient experience, the hospital set out in March 2020 to digitize the outpatient care journey, but soon faced the COVID-19 pandemic outbreak. CGI proposed an innovative remote work approach to help the hospital agilely overcome COVID-19 barriers. Through a highly collaborative design thinking approach, CGI and the hospital developed process innovations that led to significant streamlining and other enhancements to drive a better doctor and patient experience.
9Health expands vital health services in the wake of COVID-19
9Health’s ability to adapt to change while enabling new processes were vital to its successful product evolution and delivery. With CGI’s help, the organization quickly began offering new programs to make health screenings and education accessible to Coloradans in their homes. With these advances, 9Health can now reach rural and underserved areas in ways it never could before.
CGI assists health systems and communities to engage patients more effectively, share care information across stakeholder groups, and empower people to take charge of their own health. Our patient-centered solutions include: user-centered design, such as our work with the U.S. Centers for Medicare & Medicaid Services to transform Medicare.gov to make content more accessible and understandable.
