Technology has become a key enabler for new work practices that promise to shape the future of work for years to come.
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
In 2019, we conducted in-person interviews with 70 client executives in the transportation, post and logistics sector who cite becoming digital, protecting through cybersecurity, optimizing operations and modernizing legacy systems as dominant drivers this year.