2024 Voice of Our Clients
In response to rapid digital acceleration, retail banks are investing in customer-facing digital transformation to improve the end-to-end customer experience.
Voice of Our Clients research: Reducing costs and improving the customer experience through optimization and innovation
With increasing inflationary pressures and competition, retail banks are focused on reducing costs through business optimization, as well as improving the customer experience through personalization and innovation.
CGI has more than four decades of experience and a successful delivery track record in the retail and consumer finance sector, offering a full spectrum of services and solutions, a proven global delivery model, and a strong commitment to quality.
Banks rely on us to help them prepare for a digital-first future. Through innovation and service excellence, we transform legacy technologies and operations to deliver new capabilities and revenue-generating programs. In addition, our work identifies and frees up crucial resources and funds needed to successfully execute transformative projects, ensuring market growth for banks as they take the lead in new digital territories.