Resource center

Conversational AI
Eddy Boonen
Eddy Boonen

Conversational AI: the Change Disruptor for your Customer Experience

June 12, 2024 Introduction As a senior process improvement consultant and seasoned lean six sigma black belt, I do not claim to be an expert in CX (Customer Experience) nor in AI (Artificial Intelligence). In my current role as an international customer service...

Cybersecurity
Eddy Boonen
Eddy Boonen

What do you know about cybersecurity build into products and services you buy?

September 19, 2023 What’s best way to keep your business secure with ever increasing use of digital goods and services? This blog highlights the perspective of more thoughtful procurement and review of relevant contracts. A step by step approach building a more resilient...

Manufacturing
Eddy Boonen
Eddy Boonen

Certification: the crucial connection between NIS2 and the Cybersecurity ACT

September 5, 2023 In today's interconnected world the need for robust cybersecurity measures has never been more evident. In this blog I will address a practical perspective on the topic of certification.

health professional at medical laboratory
Eddy Boonen
Eddy Boonen

Doing more with less in Life Sciences: Yes we can!

May 8, 2023 As the Life Science industry continues to face increasing regulatory scrutiny, intelligent automation will become an increasingly essential tool for organizations looking to achieve compliance efficiently and effectively.

Navigating blind or steering by (in)sight? PART 2
Eddy Boonen
Eddy Boonen

Navigating blind or steering by (in)sight? PART 2

April 27, 2022 This blog is the second in a series of expert blogs published around 2022 CGI Industrial Cybersecurity event on May 17th in Veghel.

Navigating blind or steering by (in)sight? PART 1
Eddy Boonen
Eddy Boonen

Navigating blind or steering by (in)sight? PART 1

April 27, 2022 This blog is the first in a series of expert blogs published around the 2022 CGI Industrial Cybersecurity event on May 17th in Veghel.

This is how you successfully apply Artificial Intelligence (AI) in operational business processes!
Raymond Binnendijk
Raymond Binnendijk

This is how you successfully apply Artificial Intelligence (AI) in operational business processes!

April 4, 2022 It has probably not escaped your notice that a Digital Transformation (DT) is taking place. A true fourth industrial revolution, or in other words a major and fundamental change in our business processes and how we use technology worldwide. Emerging...

Building data privacy and protection into your daily operations
Lucille Bonenfant
Lucille Bonenfant

Building data privacy and protection into your daily operations

March 25, 2022 Every year on January 28, the international community celebrates Data Privacy Day (known in Europe as “Data Protection Day”). The objective of this day is to raise awareness about the importance of respecting privacy, safeguarding data, and promoting data protection...

Manufacturing - Windmill near solar plant
Helena Jochberger
Helena Jochberger

Is Industry 5.0 another hype bubble or potential for a paradigm shift in manufacturing?

March 8, 2022 Massive change is underway in manufacturing. While the industry is still navigating the long-term impacts of the pandemic, COP26 has signaled an inevitable turning point for the future of manufacturing as it relates to sustainability. This is forcing manufacturers to...