Better visibility and traceability into your end-to-end IT and business processes—with service providers and within your own departments—is critical to delivering greater value to the business. CGI ServiceInsight is a powerful service integration and management (SIAM) platform that uses data analytics to provide deep insights into your operations so you can work smarter.
CGI ServiceInsight offers a single-pane-of-glass view to support decision making and governance through measurable experience level agreements (XLAs). It creates a digital front office through a unified omni-channel gateway for all business services requests to optimize the end-user experience. In addition, through DevOps and automation, services from the catalog can be deployed rapidly.
- FEATURES
-
- Digital front office
- Customer-like experiences with form-factor agnostic UI and intuitive drill downs
- Descriptive, predictive, and cross KPI analytics
- Customizable quality scorecards, reports and dashboards
- Out-of-the-box dashboards
- Cost of IT
- Bill of IT
- Application portfolio
- Service health
- Product management
- Stakeholder management
- DevOps
- Application development
- Infrastructure and application support
- Service desk
- Infrastructure estate (Hybrid IT)
- BENEFITS
-
- Increases customer satisfaction by responding to rapid business changes using out-of-the-box analytics.
- Reduces operational costs by providing a single, modern and efficient platform to raise service requests faster.
- Ensures faster resolution by automating service delivery instead of using legacy helpdesk methods.
- Enhances user experience by creating a personalized view of the platform across different organization levels.
- Provides a unified catalog by offering a single interface to raise hardware, software and service requests.
Download the factsheet to learn more.