DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.
CGI is working with a large Canadian public transportation agency to help plan how it responds, rebounds and reinvents through this crisis.
Helping a major Canadian bank automate financial relief programs to optimize costs and customer care
In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...
To support the reopening of economies and society, governments in many countries gradually are lifting restrictions imposed during the first phase of the pandemic crisis. As business owners prepare to restart or launch operations, they must navigate a new “business...
To support the reopening of economies and society, governments in many countries gradually are lifting restrictions imposed during the first phase of the pandemic crisis. As business owners prepare to restart or launch operations, they must navigate a new “business...
Helping a major Canadian bank automate financial relief programs to optimize costs and customer care
In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...
Since the COVID-19 outbreak, hospitals, clinics and first responders have been dealing with rapidly increasing patient volumes—a situation exacerbated by a critical shortage of medical devices, drugs, protective personal equipment (PPE) and personnel. As the pandemic continues to spread, it...
For nearly two months, French consumers have been confined, and retailers have become their sole means of obtaining supplies during this time. Faced with an unprecedented challenge, Carrefour—a leading global retailer—had to respond quickly by securing their supply chains, ensuring...