June 12, 2024 Introduction As a senior process improvement consultant and seasoned lean six sigma black belt, I do not claim to be an expert in CX (Customer Experience) nor in AI (Artificial Intelligence). In my current role as an international customer service...
April 4, 2022 It has probably not escaped your notice that a Digital Transformation (DT) is taking place. A true fourth industrial revolution, or in other words a major and fundamental change in our business processes and how we use technology worldwide. Emerging...
October 15, 2019 This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.