2024-06-12 Introduction As a senior process improvement consultant and seasoned lean six sigma black belt, I do not claim to be an expert in CX (Customer Experience) nor in AI (Artificial Intelligence). In my current role as an international customer service...
2022-04-04 It has probably not escaped your notice that a Digital Transformation (DT) is taking place. A true fourth industrial revolution, or in other words a major and fundamental change in our business processes and how we use technology worldwide. Emerging...
2019-10-15 This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.