Top insights focus on digital transformation and operational efficiency through modernization and AI

We met with 266 central and federal government executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organizations. This year, executives are prioritizing:

  • Accelerating digital transformation and retiring legacy systems
  • Strengthening security and improving service delivery
  • Adapting to shifting political, fiscal and regulatory landscapes
  • Addressing talent shortages and upskilling the workforce
  • Enhancing business model agility to meet citizen expectations

Digitization is impacting business and operating models

#1 IT priority
modernizing IT systems and infrastructure
69%
report that digitization significantly impacts their business model
11%
rate their operating model as highly agile when addressing digitization

Citizen expectations and changing political and fiscal environments drive innovation

  • 71%
    are highly impacted by technology and digital acceleration
  • 67%
    are highly impacted by changing political, fiscal and regulatory environments
  • 59%
    cite budget and financial limitations as top constraints to achieve business priorities
  • 51%
    cite AI implementation and automation as top IT priorities
  • 30%
    cite operational efficiencies as the most significant outcomes from AI
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Digital leaders scale data, AI and privacy strategies

44% of executives generating expected results from their digitization strategies—the digital leaders—share common traits that help them deliver superior performance. In central and federal government, digital leaders*:

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Have business models that are
highly agile to
adapt to digitization

+13pp

vs. others*

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Have a holistic
data strategy
extending to the ecosystem

+26pp

vs. others*

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Produce results from their data privacy
and protection strategy
extending to the ecosystem

+47pp

vs. others*

pp = percentage points

* “Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.

At CGI, we partner with government leaders on their digitization initiatives by targeting quick wins focused on achieving outcomes. Learn more about:

 

Artificial intelligence   Supply chain ecosystems   Cybersecurity  Intelligent automation Innovation at CGI