Selling textiles for large projects worldwide requires a high degree of overview and coordination when salespeople create projects and quotes and follow up on customer contacts.
With the help of consultants from CGI, Kvadrat A/S has in a very short time streamlined the quoting process in the company's global organization, which spans several sales companies.
The solution is a deeply customized integration of Microsoft Dynamics 365 CE (Customer Engagement) to Kvadrat's existing ERP platform, Dynamics 365 FO. A platform that was also implemented with help from CGI.
With deep insight into the entire Microsoft Dynamics 365 palette, proven experience, and in-depth knowledge of Kvadrat's business, CGI's consultants deliver a powerful set of competencies that has yielded concrete results for Kvadrat.
Henriette Tønnesen, Manager, Customer Service at Kvadrat, says:
"Now all project, quotes, and trade agreements are created and handled in one central system which is online 24/7 with Dynamics 365 FO and accessible across all our sales companies."
"We have reduced the amount of manual - and in some cases double - work, as well as increased cross-organization cooperation."
"Equally important is that we now have a comprehensive overview of the project pipeline, enabling us to plan textile production optimally," says Henriette Tønnesen.
She adds that Kvadrat is now considering expanding the Dynamics 365 solution with functionality to handle customer service via Dynamics 365 CE.
Value for Kvadrat
- Streamlined handling of projects, quotes and follow-up across sales companies
- Central overview of the project pipeline = optimized textile production
- Less manual entry and updating of prices, discounts, trade agreements, etc.
About Kvadrat
Kvadrat A/S is a Danish textile company headquartered in Ebeltoft with deep roots in the Scandinavian design tradition. The company is a global leader in innovative design of modern textiles and textile-related products of the highest quality for architects, designers, and private consumers. Kvadrat employs approximately 900 people and is represented in most parts of the world.
