CGI partnered with CitiPower to deliver a roadmap of integration platform initiatives that increased business efficiencies, doubled platform capacity and released four staff from expensive and error prone manual reconciliation and restoration obligations.

Summary:

  • Solved reliability issues and integrity errors in data transactions between critical business IT systems
  • Reviewed and augmented the key integration platform
  • Resolved technical stability issues
  • Installed a future-proof architecture roadmap
  • Reduced integration platform maintenance windows by up to 90%
  • Released four staff from the expensive and error prone manual reconciliation process

The challenge

CitiPower & Powercor had built an integration platform to manage high volumes of data transactions between their metering, market and customer business systems.

However, they were experiencing reliability issues and integrity errors in data transactions between its critical systems which was causing data loss and corruption. This placed increasing demand on staff time through intensive manual reconciliation and restoration which was impacting business confidence and daily efficiency.

To help resolve these issues and improve their integration platform, CitiPower engaged CGI to future proof its data transactions as data volumes between systems continue to grow.

The solution

A review of a key integration platform identified a number of technical recommendations to address stability issues. A long-term roadmap to future proof against the increasing demands for real-time business data and evolution of the platform architecture was recommended.

We were able to address the issues around data transaction management and increase data loads through using Oracle Fusion Middleware to connect metering, market and customer business systems.

Our team also delivered a roadmap of initiatives that increased business efficiencies including; doubling integration platform capacity, reducing platform maintenance windows by up to 90%, eliminating of incomplete transactions (several hundred per day), automating manual reconciliation and restoration obligations.

A robust roadmap was also proposed for improving long-term architectural design and best-practice evolution of the business technology to cope with increasing real-time data demands.

Our partnership has helped eliminate unplanned outages, lower database latency and resource usage as well as provide operational control over interfaces in outage events that may still occur.

The project referenced in this case study was delivered by Unico, which CGI acquired in March 2022.