Business Process Services (BPS)

We help your organisation achieve smart operations by bringing together the best of your team and our global experts to apply CGI’s mature, rapid deployment methodology.  This distinctive blend of advanced technology and experienced operational teams ensures you receive exceptional service and business outcomes.

Digital processes

Optimise operations through automating and improving workflows to reduce cost, mitigate risk of human error, improve processing time, and generate an enhanced user experience.

Intelligent business process automation

From robotic process automation to artificial intelligence, benefit from the full spectrum of intelligent automation technologies to drive front-office success and back-office operational accuracy, speed and efficiency.

Global delivery

Through our global delivery model, help drive down costs, expand access to best talent, provide resilience, and speed up implementation of strategic initiatives, to compete and win in your global economy.

Omni-channel services

Connected and integrated telephony, web, email, SMS, chat, social media, and virtual assistant channels provide a seamless and tailored digital customer experience.

Innovative customer contact

Deliver a superior customer experience through our blend of human centred design with intelligent automation, real-time speech analytics, natural language processing, data-driven dialling, and AI virtual assistants to create effective inbound and outbound contact operations.

Highly skilled teams

Achieve well-balanced human-machine smart operations from our combination of industry and process expertise, deep operational knowledge, and optimal blend of digital technologies. Many of our clients elect to use our business process outsourcing services. Connect with our experts.