31 October 2024 In March 2024, the Australian Federal government took a significant step toward its commitment to a greener future by introducing the New Vehicle Efficiency Standard (NVES). This policy, part of Australia’s National Electric Vehicle Strategy, aims to drastically reduce the...
30 October 2024 A digital triplet extends the digital twin model to enable a decision-maker to use advancements in AI to interrogate the digital twin data. This includes the ability to request more situational information and to simulate and optimize outcomes under different...
18 September 2024 What is the ITIL service value chain, and how can it enable service improvement? Our expert explains this key principle so that you can properly apply it to deliver optimised IT services.
18 September 2024 As discussed in my previous blogs, I believe that service management is the base for any successful digital transformation initiative, and that when done well, it provides a clear path to service improvement. With this in mind, an assessment of...
16 September 2024 One of the pandemic era’s lasting legacies is the tsunami of service contracts and niche technology providers it unleashed on the market. As companies looked for ways to avoid sinking into a sea of disruption, they invested heavily in a...
29 May 2024 For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionising the industry with advancements in machine learning, predictive analytics, and natural language processing...
28 May 2024 Financial institutions have consistently neglected and understaffed client onboarding and client life cycle management (CLM) activities, leading to suboptimal client experiences. While the outlook for mergers and acquisitions anticipates a soft rebound in the latter half of 2024, the banking...
15 May 2024 Artificial intelligence, if agencies implement it strategically, could have a profound influence on how government agencies operate and interact with their user communities. Indeed, AI is already having an impact where agencies have begun to leverage its capabilities. AI is...
12 May 2024 As financial crime continues to increase, banks are working to improve their risk-based anti-money laundering (AML) strategies. Because of the extensive data required for AML regulatory compliance and the growing intricacy of criminal methods, banks are under pressure to continually...