We met with 95 corporate and transaction banking executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:
- Business optimisation
- Protection from cyber threats and financial crime
- Profitability and business growth
39%are producing results from their digital strategies, compared to 20% in 202180%say digitisation is highly impacting their business model35%say their business models are highly agile in adapting to digitisation
- Enterprise-wide data strategies take hold as banks mature
35% of firms have a holistic data strategy for the entire enterprise (up 13pp year over year)- Traditional AI usage is up, and most banks are exploring GenAI
24% have implemented or are implementing traditional AI, while 83% are exploring GenAI- Technology and digital acceleration remains the top macro trend
81% say technology and digital acceleration is the most impactful trend (-2pp YoY)
Organisations generating expected results from their digitisation strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others.* For example, in corporate and transaction banking, digital leaders:
Extend digital strategies to their external ecosystems
vs. others*
Cite legacy systems as a significant challenge
vs. others*
Produce results from their data privacy and protection strategy
vs. others*
* those building or launching digitisation strategies
pp = percentage points
1 |
Modernise and migrate CTB* legacy infrastructure to improve agility and reduce costs. |
2 |
Extend into new CTB ecosystems to improve revenue and reach. |
3 |
Become more data-driven, harness AI and generate CTB insights to improve efficiency and customer outcomes. |
4 |
Foster CTB innovation and agility to adapt to new opportunities quickly. |
5 |
Accelerate digitisation and personalisation to improve customer acquisition and retention in CTB. |
6 |
Bake-in ESG data enablement and reporting to track and prove sustainability targets. |
*corporate and transaction banking
At CGI, we help corporate and transaction banks use advanced technology to optimise, secure and profitably grow their businesses. Learn more:
Digital transformationArtificial intelligence Cyber security
