Top trends and priorities focus on digitisation to improve patient and business outcomes

We met with 75 health executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:

  • Digitisation and digital transformation to improve patient and business outcomes.
  • Reducing costs and optimising business operations.
  • Driving modernisation of IT with new and innovative technology, including automation.
health professional analyzing data

Health organisations increasingly pursue AI use cases.

93%
are exploring GenAI use cases for optimising business operations
24%
cite AI as the top innovation priority over the next 3 years
32%
are already implementing traditional AI, (up 6pp YoY)

Modernisation, value chains and agility impact business and patient outcomes

 

  • Continued focus on legacy challenges and modernisation
    85% say legacy systems impact implementation of their digitisation strategy.
  • Impacts of value chain reconfiguration lead to shifting business priorities
    59% say a reconfigured business value chain has highly impacted their organisation.
  • Mature data and agile business models are keys to digital strategy success
    28% have a mature strategy to leverage data to achieve business model resiliency.

 

Healthcare worker shows patient data on tablet

What digital leaders do to accelerate results

Organisations generating expected results from their digitisation strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others. For example, in the health sector, digital leaders:

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Are less challenged by legacy systems

-5pp

vs. industry average

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Extend data protection strategy to ecosystem

+8pp

vs. industry average

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Have highly agile business models

+9pp

vs. industry average

pp = percentage points

Recommendations for streamlining operations and driving efficiency

1

Enhance care with digital transformation: Improve workflow and resource allocation with tailored solutions.

2

Leverage AI-driven decision support: Improve diagnosis accuracy, treatment plans and patient outcomes.

3

Ensure robust cybersecurity: Safeguard sensitive patient information and ensure regulatory compliance.

4

Automate to streamline operations: Reduce administrative tasks, optimise resources, and improve efficiency.

5

Focus on data-driven insights for value-based care: Track outcomes and quality metrics to demonstrate value.

6

Build a resilient supply chain for patient care: Ensure access to medical supplies and medications.
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At CGI, we help health and care organizations advance their digital transformation and optimize operations to improve patient care and outcomes. Learn more about:

 

 Artificial intelligence   Cyber security