We met with 104 retail, consumer goods and wholesale executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:
- Improving the customer experience to deliver on their brand promise
- Expanding in new markets and/or with new products and services to drive revenue growth
- Increasing profitability to invest in transformation and growth initiatives
Learn how CGI Retail Suite POS solution helps enhance the customer experience
85%plan to sustain or decrease their OpEx budgets over the next year41%say legacy systems pose a significant challenge to successfully implementing digital strategies72%say their business model is highly impacted by digitisation
- Enhancing supply chain agility grows in importance
Supply chain reconfiguration is the most cited action to evolve organisations’ business value chains- Consumer behaviours and regulation drive sustainable approaches
74% of clients rate sustainability as highly core to creating future value (vs. 66% last year)- AI is the top digital capability investment over the next 3 years
86% of clients are investigating AI and Gen AI
Organisations generating expected results from their digitisation strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others. For example, digital leaders in retail, consumer goods and wholesale:
Have a highly mature strategy to leverage data and digitisation
vs. industry average
Extend data protection strategies to their ecosystem
vs. industry average
Have highly agile
business models
vs. industry average
pp = percentage points
Discover the benefits and opportunities of Data-Driven Retail
1 |
Become data-driven to harness AI and gain insights for improved profitability, decision-making and customer experience. |
2 |
Use managed services to enhance service quality and reduce IT OpEx. |
3 |
Focus on friction-free omnichannel customer experience across physical and digital touchpoints, including stock visibility. |
4 |
Develop an IT roadmap to replace legacy systems with modern applications. |
5 |
Build a secure and agile supply chain with a resilient sourcing strategy and AI tools for forecasting. |
6 |
Partner with change management experts to navigate complex and ongoing change with a people-centric approach. |
We help retail, consumer goods and wholesale organisations transform to deliver on their brand promise through our strategic IT and business consulting services, system integration, managed IT services, intellectual property solutions and data-driven approaches. Learn more about:
Managed IT services Artificial intelligence Business Consulting
