Podcast
CGI and Totalmobile - Our partnership
Totalmobile is passionate about making the work and lives of mobile workers better, with unparalleled Field Service Management Software. At CGI, we deliver innovative solutions that support and transform our clients digital journeys.
As a proud Totalmobile partner, together we are delivering field service excellence to optimise and simplify business processes.
CGI |
Totalmobile |
|
|
 |
|
|
 |
|
|
 |
|
|
 |
|
Sectors
Our field services solutions are supporting front-line workforces in:
- Government
- Emergency Services
- Telco
- Fire Safety & Security
- Utilities & Infrastructure
- Health & Social Care
- Transport
- Housing & Property
- Facilities Management
Solutions
With solutions to support:
• Mobile Working – empowering your field workforce to capture intelligent data and access the information needed to deliver services efficiently.
• Scheduling - providing dynamic and efficient resource management to seamlessly adapt to changing service demands.
• Work Order Management - efficient, cloud-based job management.
• Rostering & Shift Patterns - market-leading workforce rostering software and shift planning services
• Field Service Intelligence – delivering a full understanding of past, present and future field service operations
• Field Operations - providing end-to-end job management capability for the Utilities and Infrastructure sector.
Benefits
Working in partnership, CGI and Totalmobile are delivering rostering, time, and attendance solutions that provide:
- Optimised rostering with effective resource allocation and utilisation to enhance service delivery and response times.
- Greater transparency and accountability in time-management practices, reducing errors and compliance risks.
- Enhanced workforce satisfaction and morale through streamlined processes and intuitive tools.
- Data-driven insights for informed decision-making and continuous improvement.
Improving outcomes for users and communities together
- Edinburgh Health and Social Care Partnership
-
Scope: A new scheduling system, including the Totalmobile social care app for frontline home care and rehabilitation staff was introduced to provide more coordinated care across the city. The new system is used by 650 staff members (supporting around 800 vulnerable clients) providing over 6,000 hours of care per week.
Outcome:
"The benefits are vast, meaning hundreds of people will get smarter care. We are excited to continue the journey of development in support of our teams and individuals receiving care and support." Deborah Mackle, Edinburgh Health and Social Care Locality Manager.
- Scottish Borders Council
-
Scope: Moving manual scheduling of care workers to dynamic scheduling and digital optimisation, linking it with care plans, reports, and other functionality, and supporting the wider delivery of the Authority's digital strategy by extending the solution to external partners and other frontline services.
Outcome:
The initial phase enabled 360 frontline staff to deliver 590,000 care visits annually over 4,730km of rural countryside. In recognition of our outcome in this Social Care Transformation Programme improving adult social care services, we won the Industry Collaboration Award at the Digital Health and Care Awards 2024 in Edinburgh.
- Delta Wellbeing
-
Scope: Develop an innovative digital monitoring and response system and establish Wales as the national pathfinder in delivering integrated health and care at home services, using a cutting-edge digital platform that enables adopting a new hybrid care capability.
Outcome:
"To get the system in place, with time to spare, is a testament to the hard work of [everyone involved in the project delivery]. This benefits all our customers and will help improve the health and wellbeing of residents across west Wales and further afield". Paul Faulkner, Head of Technologies, Delta Wellbeing.
Scope: A new scheduling system, including the Totalmobile social care app for frontline home care and rehabilitation staff was introduced to provide more coordinated care across the city. The new system is used by 650 staff members (supporting around 800 vulnerable clients) providing over 6,000 hours of care per week.
Outcome:
"The benefits are vast, meaning hundreds of people will get smarter care. We are excited to continue the journey of development in support of our teams and individuals receiving care and support." Deborah Mackle, Edinburgh Health and Social Care Locality Manager.
Scope: Moving manual scheduling of care workers to dynamic scheduling and digital optimisation, linking it with care plans, reports, and other functionality, and supporting the wider delivery of the Authority's digital strategy by extending the solution to external partners and other frontline services.
Outcome:
The initial phase enabled 360 frontline staff to deliver 590,000 care visits annually over 4,730km of rural countryside. In recognition of our outcome in this Social Care Transformation Programme improving adult social care services, we won the Industry Collaboration Award at the Digital Health and Care Awards 2024 in Edinburgh.
Scope: Develop an innovative digital monitoring and response system and establish Wales as the national pathfinder in delivering integrated health and care at home services, using a cutting-edge digital platform that enables adopting a new hybrid care capability.
Outcome:
"To get the system in place, with time to spare, is a testament to the hard work of [everyone involved in the project delivery]. This benefits all our customers and will help improve the health and wellbeing of residents across west Wales and further afield". Paul Faulkner, Head of Technologies, Delta Wellbeing.
