Vice President for CGI UK's London Metro Business Unit, Adam Kobeissi, discusses how digital transformation in Asset Finance can help meet changing customer demands and improve the digital customer experience.
The increasing pace of digitalisation, alongside changing market and regulatory dynamics, requires Asset Finance providers to take a more agile, customer-centric approach to remain competitive. Whether it be engagements around business finance, equipment finance, consumer finance or mobility services, the need to reinvigorate both the customer and employee experience has never been more important.
Our Asset and Automotive Finance experts have deep industry experience and deliver innovative technology solutions and consultancy services that help our clients build adaptive business models and supporting digital ecosystems.
The increasing pace of change of business and technology landscapes needs business models that can adapt. Most Asset Finance organisations are still constrained by legacy systems and processes.
We help our clients build flexibility, agility and resilience by delivering new digital transformations while addressing legacy to accelerate their ability to change and grow new business propositions.
Our Advisory team can guide you on how to develop your offerings to incorporate the changing market needs tailored to your customer’s demands and expectations. This can cover business models such as mobility and subscription as well as expanding into the used car market.
Our experienced teams support your business in understanding your customer journey by conducting current state assessments of customer touchpoints and creating enterprise-level roadmaps to align customer experience improvement projects with business goals.
We help clients develop and implement the appropriate operating models and organisational change processes to effectively transform the way their organisations work. Starting a positive cycle of change with CGI will build momentum and enthusiasm throughout your organisation, leading to greater success as your change project moves forwards.
We deliver, high-performing, fully autonomous teams, focused on business success as the ultimate indicator of value, quality and predictability. We enable teams to adapt their organisational culture, to adopt the right solutions and create the right environment. This will allow you to focus on developing new products and services and create enhanced competitive advantage.
The next generation of Asset Finance and mobility businesses will be designed as digital platforms, able to rapidly re-configure new services and products and distribute them quickly and efficiently across multiple channels.
We help our clients design adaptable architectures using a mix of our own IP and components along with partner solutions to create responsive business models
Our Asset Finance and Mobility specialists conduct current state assessments of customer touchpoints and create enterprise-level roadmaps to align customer experience improvement projects with your business goals.
IT teams are under increasing pressure from the business to deliver increasingly more complex solutions for a lower cost and in reduced timescales. CGI support clients by provide seamless and secure integrations from the back office through to the front office. This includes integrating critical data coming from traditional sources as well as emerging ones, such as the Internet of Things and social media.
Business operations need to be empowered to utilise an IT landscape where customer, partner and internal applications communicate to provide a cohesive and effective business solution. We help clients orchestrate application building blocks to create business solutions and promote a plug and play environment. This allows clients to benefit from integration, automation and maximising their existing system landscape.
Using our own IP and our Partner ecosystem we can design and create solutions to address specific problems within your business more quickly and flexibly. We have a number of pre-defined solutions available designed for the asset finance and mobility market:
Digital leaders are already delivering always-on customer service models, with automated services available 24 hours a day.
We design new service models using a mix of intelligent process automation, smart agents and advanced analytics to make human interaction more engaging.
From generating ideas and building strategies, to transforming operating models, we collaborate with you at every step of your digital transformation journey, and we’ll support you in future-proofing your business models creating a path for future growth that’s sustainable.
Our Conversational AI practice will enable you to rapidly deliver customer-centric experiences that blur the lines between human and automated interactions. We empower you to achieve hyper-automation and provide seamless cross-channel experiences, improving flexibility, presence and efficiency for both your customers and employees.
Clients are working with us to move beyond their initial RPA implementation to use Intelligent Automation. We are creating engaging customer and staff experiences and freeing up staff from manual processes, to focus on what matters most.
With new document processing automation, using machine learning capabilities, we’re able to reduce manual document processing. Through automating and improving workflows we can help you reduce cost, mitigate risk of human error, improve processing time, and generate an enhanced user experience.
Whether it be through funding renewable energy sources, supporting the circular economy or helping fleets transition to electric vehicles, the Asset Finance industry in particular plays a big role in our global drive towards a sustainable future.
With increasing governmental, consumer, and wider stakeholder pressure for both sustainable operations and financing, the next few years will see great changes in the sustainable regulation space, all of which must be underpinned by environmental, social and governance (ESG) data.
We provide a range of services for fleet service providers and the automotive finance industry to diversify their business, improve customer experience and increase profits. We offer a range of services that support your business that assess your EV readiness whilst also providing tailored solutions, utilising our eco-system of partners, to support fleet service providers who are looking to enter new markets or transform existing legacy solutions.
The use of Green IT minimises the impact on climate by reducing carbon emissions and consumption of energy and raw materials. We help clients adopt eco-friendly solutions, that also helps them reduce costs.
We work with our clients to identify the set of metrics they need to track, and source accurate data to help our clients achieve their strategic sustainability goals. This includes supporting with ESG reporting and taxonomy with a focus on tracking and monitoring your asset reporting to ensure you’re in line with Scope 3.
We are recognised as leaders in the corporate sustainability space, and we can help you understand where you are on your sustainability journey. We know that your sustainability journey is unique to your organization so we can support you by providing a sustainability maturity assessment where we help you evaluate where you are and where you want to be, we can identify your business needs, gaps and themes. To help you create a practical sustainable roadmap of opportunities, prioritised by business value and feasibility.
Insight from new data sources and flows will be a key differentiator to better understand customers and the value the data can bring. As a trusted analytics partner providing end-to-end capabilities, we start with an idea, help turn that idea into action, and then scale it.
We leverage over 20 years of experience in Asset Finance platforms and services, plus telematics data and geographical data systems, 5G and IOT, backed by a history of creating data exchanges to help clients create insight driven operating models and enable them to act based on actual and real time data over estimated information.
Data and information strategies are a key element for any business and our Enterprise Information Landscape consultancy will chart and assess your data assets, build a strategic information roadmap and help define priority value areas and recommendations.
By using data provided through telematics, satellite systems and geospatial data, we can help you automate business processes, driving new revenue streams, better responding to consumer demands, increasing compliance, strengthening security and reducing costs. We also provide our own solutions to accelerate your ability to harness this streaming data - GeoData360, GeoApp , CGI SensorInsights360 as well as
Through our Advanced Analytics Services, our teams are able to help you modernise how you analyse your data and apply the insights. We utilise experienced resources to augment your own team with additional skills in data science and engineering.
Our comprehensive methodology for analytics projects ensures we can deliver business critical insights within time and budget. Descriptive analytics delivered through best–in-class BI tooling, to create intuitive reports which promote a self-serve insight culture in a business
Emerging open business models with 24-7 customer self-service and a reliance on cloud services requires a new way to consider the security and resilience of your business and data. To protect reputation, security must be built in, not bolted on.
We leverage our depth in security assurance, used to protect critical national infrastructure, to help you manage complex security challenges with a business focused approach – protecting what is most valuable to you. We can provide the support for you to operate your cloud first open business with confidence.
Helping you assess and manage security vulnerabilities so you can be confident your organisation is secure, complaint and ready to grow.
Helping you build in security early and test its ongoing effectiveness – securing the systems your business relies on to operate and grow.
Helping you monitor, prevent and respond to security attacks in a reliable and cost-effective way.
We have developed a comprehensive approach and methodology to support our clients’ digital DevOps journeys, providing the appropriate advice along the way to ensure their operations reap the benefits of an effective DevOps transformation.
