We are proud that our service desk has been recognised seven times at the UK Contact Centre Forum (UKCCF) Awards 2022.
Some of our team attended the awards ceremony that recognises individual, team and company best practice across the UK’s 6,000+ contact centres. Specifically, the UKCCF rewards areas such as innovation, customer experience, teamwork and employee engagement.
We’d like to congratulate Sarah Weaver, who was awarded as the Gold Winner for Support Person of the Year. Also, in recognition of the outstanding work of all our members, we are delighted to have been recognised within the categories for:
Recruitment Team of the Year, Silver Winner - CGI recruitment team
Agent of the Year, Silver Winner - Conah Prosser
Support Person of the Year, Silver Winner - Scott Williams
Large Contact Centre of the Year, Highly Commended - CGI
Support Team of the Year, Highly Commended – CGI planning and scheduling team
Team Leader of the Year, Highly Commended - Edward Evans
This is a wonderful achievement that recognises the dedicated, hard work of our 430 service desk members in their commitment to delivering quality services to our clients. Specifically, we operate ITSM processes for 150 public and private sector clients in the UK, handling 2 million contacts, managing 60,000 changes and proactively addressing over 1,000 problems each year. Highlighting our outstanding approach to customer service, this is achieved with a +93% customer satisfaction score.
Our Advisory Services experts Chris de Souza and Dave Walshe were also invited to attend the UKCCF Awards ceremony, having been asked to support as judges for some of the categories. Chris and Dave work specifically within our Contact Centre Advisory team, using their knowledge and experience of the industry to help our clients improve their own service desk operations.
Speaking of his excitement to present the UKCCF award for “going the extra mile”, Dave explained:
“With so much talk about people in our industry ‘checking out’ or ‘quiet quitting’, it was an honour to see so many examples of people, in the right environment, going above and beyond in their roles to deliver exceptional results for their customers and their teams.”
If you’d like to find out more about our UK service desk, please read our brochure. To explore how our Advisory Services experts can help transform your organisation’s approach to the customer services experience, please take a look at our Digital Services Support Centre PoV, or contact Chris de Souza directly.
For general queries, please email us at enquiry.uk@cgi.com.
