Resource center

Adam Burtnik
Adam Burtnik

How AI enhances employee experience and wellbeing

12 March 2025 This blog discusses how AI is transforming the workplace by enhancing job satisfaction, reducing stress, and improving wellbeing. A CGI UK study of 270 generative AI users found that AI can help employees focus on meaningful work by automating repetitive...

Luke Eeles
Luke Eeles

Unlocking the power of smart water metering in AMP8

11 March 2025 AMP8 presents a pivotal opportunity for smart water metering in the UK. But implementing smart metering is just the start. How can water companies adopt a strategic approach that turns data into real-world impact?

Tara McGeehan
Tara McGeehan

Accelerate Action: Turning commitment into change

04 March 2025 Llet’s move beyond words and take action to break down barriers, challenge biases, and create tangible opportunities for everyone to thrive - in school, in the workplace, and in society. Tara McGeehan’s latest blog explores how CGI in the UK...

Jayne Kennington-Arnold
Jayne Kennington-Arnold

AI-powered service transformation: why ChatGPT is just the beginning

03 March 2025 This blog discusses the impact of ChatGPT Enterprise and AI-driven automation in our UK-based CGI service desk, transforming IT service management and enhancing efficiency. Staffed by over 400 agents supporting 80 major clients 24/7, AI-powered real-time support, intelligent automation, and...

Alan Nunn
Alan Nunn

Stronger telecoms for a resilient UK: why collaboration is key

13 February 2025 Stronger collaboration and smarter investment in telecoms could unlock resilient, efficient connectivity for the UK’s Critical National Infrastructure—closing coverage gaps and driving better outcomes for all.

Pascal Coulon
Pascal Coulon

The future of geospatial: Geospatial 2.0

10 February 2025 As a French geospatial expert with a career spanning decades, I’ve witnessed the evolution of our field from static maps to a dynamic, interconnected ecosystem. Today, we’re entering the age of Geospatial 2.0—a revolution that fundamentally changes how we create...

Parisa Eslambolchilar
Parisa Eslambolchilar (PhD)

Humanising AI - Part 2: Transforming user experience

06 February 2025 Parisa explores how AI is revolutionising user experience, from hyper-personalisation and accessibility to empathetic AI in healthcare. We look at the balance between efficiency and human connection, ethical AI concerns, and the future of AI-driven interactions and how AI should...

Jonas Forman
Jonas Forsman

The Nobel Prize embraces AI: A turning point in academia and beyond

27 January 2025 The Nobel Prize is now embracing AI in ways that were unimaginable just a decade ago. Learn more in this CGI blog.

Cheryl Allebrand
Cheryl Allebrand

Back to basics: the secret to successful AI innovation in contact centres

17 January 2025 Discover practical dos and don’ts for implementing AI in contact centres. This new blog from our AI expert Cheryl Allebrand highlights how solving real problems, leveraging AI agents, and focusing on measurable KPIs can enhance customer satisfaction, empower agents, and...