17 January 2025 Discover practical dos and don’ts for implementing AI in contact centres. This new blog from our AI expert Cheryl Allebrand highlights how solving real problems, leveraging AI agents, and focusing on measurable KPIs can enhance customer satisfaction, empower agents, and...
09 January 2025 Exploring the top AI predictions for 2025 from our UK Head of AI discussing how artificial intelligence is poised to revolutionise industries, enhance innovation, empower diverse workforces, and drive societal change.
07 January 2025 As cyber threats evolve, so must our defences. Alex Woodward's blog reflects on our progress in 2024 and looks ahead to the key trends that will shape the cyber security landscape in 2025.
12 December 2024 What are guardrails and how do they tie in with AI? When it comes to software systems like AI, particularly Large Language Models, guardrails serve as crucial mechanisms that set limits and boundaries for usage.
10 December 2024 James Comley discusses how cloud technology is driving transformative safety improvements in the UK rail industry, from preventing critical failures with predictive maintenance to enabling swift and coordinated responses during emergencies.
03 December 2024 Ransomware has become a highly organised and collaborative criminal enterprise, supported by an intricate supply chain. But what can we do to protect ourselves? This blog explores what we can do to be more resilient to ransomware threats.
27 November 2024 Our automotive expert explores how recent court rulings on commission disclosure are transforming the asset finance industry. Learn about enhanced transparency requirements, broker and lender duties, FCA timelines, and the steps companies must take to adapt, comply, and maintain consumer...
19 November 2024 Space is essential but vulnerable—discover how cyber and electromagnetic security is safeguarding UK space operations from evolving threats.
13 November 2024 This blog explores how incorporating emotional intelligence into AI systems will transform human-AI interaction, enhance customer experience, and enable empathetic, human-like responses. Discover the benefits, challenges, and future potential of emotionally aware AI for improved engagement and support across industries.