CGI’s Digital Channel Solutions are designed to take volumes of customer traffic away from traditional channels (e.g. customer service teams, contact centres and account managers) and direct them towards low cost-to-serve digital channels, enabling superior customer data management, analytics and customer experience.
Implemented in some of the UK’s major business-to-business energy retailers, our customer portals are fit-for-purpose for both I&C and SME customers in a way that ensures integration of our clients’ customer interaction data with CRM and back office systems. We also have models to rapidly implement cutting edge cloud-based telephony in contact centres.
