My Home Needs (MHN) provides surveys of subsidence for the property and insurance sector, offering straightforward solutions that have made them a market leader. The firm’s workflow systems were in need of an update. Information was being recorded in thousands of individual paper folders stored at the company’s Leicester head office. They wanted to move this workflow to a new online cloud based digital system.
To achieve this, CGI developed a new workflow system hosted within the Azure Cloud. Clear highlighting of SLAs ensured jobs due to be scheduled were not missed and a job map showed the location of all pending visits, enabling the admin team to assign the most suitable and relatively local engineer to each. With remote access removing the need for engineers to visit head office daily to pick up and drop off folders, driving distances and fuel consumption significantly reduced too.
However perhaps the most important change is how the new system will allow MHN to reach a far wider customer base in the future.
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