Adrian Chiffi is a Senior Vice President responsible for leading Global Technology Operations at CGI, with over 20 years of experience in the IT industry.
He is passionate about service excellence and best practice, and successfully led the world's first SDI 5* Service Centre accreditation and the first itSMF Professional Service Management Framework Accreditation.
He is a non-executive board member of itSMF UK, the leading professional association for IT service management.