The 2024 CGI Voice of Our Clients (VOC) presents the findings from our in-depth interviews with more than 1,800 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how organisations view the impact of trends and priorities, innovation investments and more. While most executives cite having defined digital strategies (93%), only 34% say these strategies are producing expected results.
What actions can organisations take to accelerate returns on their digital investments?
In examining the insights from the 34% of executives whose organisations are producing expected results, we find these digital leaders have several common attributes when compared to peers at earlier stages of digitisation.
Highly align business and IT operations
to support strategy
36%
Highly integrate business and IT operations
to execute strategy
34%
Have highly agile business models to address
digitisation, integrate new technology
11%
Cite high impact (8+/10) of digitisation
on their business model
70%
Have highly mature strategies to leverage data and digitisation to achieve business model resiliency
11%
Extend their digitisation strategy to their
external ecosystem
34%
Have a holistic data strategy for the
enterprise and ecosystem
15%
Are in progress with or have implemented
traditional AI
18%
Are in progress with or have implemented
generative AI
7%
Say legacy systems pose a significant challenge
to successful digitisation
48%
Modernise >20% of their application portfolio
34%
Migrate >20% of applications to the cloud
25%
Produce results from their data privacy
and protection strategy
28%
Extend their data privacy and protection strategy
to their external ecosystem
34%
Have highly mature cyber security programs
in terms of connected assets
33%
*those building or launching their digitisation strategies
Ready to improve your digital ROI?
CGI works with industry leaders to connect strategy to execution, bridge competing imperatives, adapt and thrive in any market condition and build long-term business and societal value through four key consulting capabilities: business strategy, human-centered transformation, customer/citizen value and operational excellence, and digital leadership and CIO agenda.
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