The Bank is integrating a new global product into its Digital Omni Channel platform. The task involves working with the product team to define the product end points, and working with internal teams to integrate and enable end to end...
CGI is confronting the industry’s need for process automation head-on with the release of our next-generation credit management platform, CGI Credit Studio. Utilising workflows modelled with BPMN, CGI Credit Studio workflow automation software, leads to significant improvements to credit operations.
CGI is addressing these challenges through the use of artificial intelligence (AI) in debt collection and machine learning (ML), and this is creating new opportunities to improve the customer experience in collections.
Adapting lending in a time of crisis to alleviate customer hardship and bank pressures
1 June 2020 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood that loan defaults will significantly increase. Along with higher net...
Managing collections in unprecedented times to help customers and safeguard competitiveness
12 May 2020 Today, we face an unprecedented global health and economic crisis as we continue to combat the spread of COVID-19. Economically, this crisis is very different from the last major economic upheaval we faced worldwide—the Great Recession of 2008. What are...
Hosting and application management services pay big dividends to companies ready to break away from “we’ve always done it this way” thinking and dramatically transform their IT practices.
In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.