The Digital Backbone delivers twelve fundamental building blocks to inspire digital transformation and unlock your organisation’s full potential. These can be implemented either individually or as a whole programme, so no matter where you are on your journey, the Digital Backbone provides a pathway for transformation success.
That’s why we made digital workplace a key component of the Digital Backbone. Designed to help organisations provide a modern, collaborative work environment powered by digital tools, automation, and a culture of innovation, the digital workplace enables employees to work productively and effectively.
A strong digital workplace strategy engages and empowers your workforce. Create a seamless user experience across devices and locations, enabling your employees to access the tools, data, and services they need. Whether through improved collaboration platforms, enhanced communication channels, or secure remote access, this positions your workforce for success in an increasingly digital world.
Naturally, this will improve service delivery internally and externally for your customers, citizens, or stakeholders, who will trust in your ability to meet their evolving needs. By delivering a higher quality service, you’ll enhance experiences, increase satisfaction, and foster long-term loyalty.
Our digital workplace proposition provides best practices to ensure your employees thrive, your customers or citizens are completely satisfied, and your business grows.
Or if you’re looking for help to build your digital workplace capability, our Business Consulting and Advisory experts have a range of offerings to enable your success, including:
- Service management advisory – maturity assessment, strategy, design, implementation
- Customer and citizen experience – improve engagement and satisfaction with user-centric transformation strategies.
- Contact centre advisory – maturity assessment, end user support, omni-channel solutions, reporting and analytics, knowledge management, incident handling, artificial intelligence
- Service configuration and IT asset management – strategy, assessment, tooling, asset refresh, identifier dashboard
- Immersive solutions – metaverse advisory, human-centred design, artificial intelligence, immersive reality
- Virtual desktop
- Microsoft 365 advisory – adoption, optimisation, configuration and security, endpoint management, data compliance, Teams, SharePoint, Copilot, Power Platform
