Your service desk should be more than just a support function – it should drive seamless operations, improve user satisfaction, and deliver measurable outcomes. At CGI, we partner with you to create a service desk that not only resolves issues but also helps your organisation achieve its strategic goals.

With 13 years of 5-star accreditation and a +93% client satisfaction score, the CGI UK service desk sets a global benchmark for service quality and reliability. We’re committed to continuous improvement, ensuring your service desk evolves alongside your organisational needs.

We understand the pressures organisations face to reduce downtime, enhance productivity, and deliver exceptional service. Our tailored service desk solutions address these challenges by:

  • Minimising disruptions: Proactive tools like Amelia and Nexthink help us resolve issues faster, keeping your operations running smoothly.
  • Boosting user satisfaction: Our 24/7/365 omni-channel support ensures every user interaction is positive, backed by a +95% first-time fix rate.
  • Reducing costs: Automation and predictive analytics drive efficiencies, saving you both time and money.
  • Preventing future issues: Real-time data helps us identify and resolve potential disruptions before they impact your business and people.

 

Ready to transform your service desk?

For more information:

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service support help desk consultant wearing headset sat at desk

 

 

"Exceptional qualities and exceptional achievements. Over the last 10 years CGI’s teams have consistently demonstrated the highest level of excellence achievable in the SDI’s Service Desk Certification (SDC) programme." - The Service Desk Institute