For over 85 years, SGN has led the way in energy delivery for the south of England, and across Scotland. Aiming to reduce technical debt, SGN enlisted CGI to review their ServiceNow system and create a more efficient platform.
The key goal was to understand their use of ServiceNow, and identify ways to better leverage the platform. Specifically, SGN wanted to reduce unnecessary customisations to enable ongoing improvements, quicker upgrades, enhanced security, and efficient performance so they could unlock the full power of ServiceNow.
As an Elite ServiceNow Partner with over 20 years of experience, SGN sought CGI’s help to achieve their ServiceNow ambitions.
The benefits of our work included:
- A thorough health check of SGN’s existing system, providing analytical insights which we used to deliver clear guidance on how they could improve the platform.
- Configuration of SGN’s new instance, transforming existing foundation data into the new data model, and removing unnecessary customisations.
- Deployment of SGN’s IT operations management (ITOM) discovery and service mapping, with the configuration management database (CMDB) moved back to “out of the box” capability.
- Replication of all SGN’s existing integrations such as single sign-on, event management, etc., in the new instance, and migrating all live tickets.
- Re-platforming SGN’s ServiceNow instance, creating a vastly improved platform with enhanced security and performance.
CGI successfully took on the challenge of re-platforming our existing ServiceNow platform which was based on a shared service design. Since re-platforming, we now have a ServiceNow platform which we can exploit additional services and drive significant cost reductions down through better integration and automation.
Director of IT Operations, SGN
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