The auto finance sector is facing a variety of challenges and opportunities in the current market. The FCA and HM Treasury have introduced new regulations and initiatives that affect the industry, so how can you adapt to these changes and ensure that your customers are satisfied and will remain loyal to your business?
For this face-to-face session, CGI and the BVRLA brought together a group of industry experts who shared their insights and best practices on how to improve the customer journey and experience. The event covered:
- The latest inititatives from the FCA and HM Treasury that impact the motor finance sector such as Consumer Duty and Discretionary Commissions
- The BVRLA's complaint trends and what they reveal about customer needs and preferences
- What consumers are really looking for - Auto Trader will join us to provide insight on customer expectations around product, service and the buying process
- Use cases highlighting where to start and how to use AI, automation and data analytics to enhance your customer service and engagement
- Insurance buying models – improving the customer experience, data ownership, and fraud prevention.
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Director Consulting Services, Asset Finance CGI UK |
Senior Consultant, specialising in AI & Automation CGI UK |
Head of Business, Technology and Innovation Consulting, Insurance CGI UK |
Finance & Leasing Development Director Auto Trader |
Director of Legal and Membership BVRLA |
Country Manager UK & Ireland Qualco |
