Managed IT outsourcing services

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Jayne Kennington-Arnold
Jayne Kennington-Arnold

AI-powered service transformation: why ChatGPT is just the beginning

2025-03-03 This blog discusses the impact of ChatGPT Enterprise and AI-driven automation in our UK-based CGI service desk, transforming IT service management and enhancing efficiency. Staffed by over 400 agents supporting 80 major clients 24/7, AI-powered real-time support, intelligent automation, and...

Andy Schmidt
Andy Schmidt

Deliver outcomes by simplifying your vendor strategy

2024-09-23 There are significant benefits to be gained through successful contractor consolidation. CGI’s approach provides the flexibility to calibrate the composition of your teams based on business objectives–scaling between the proximity of onshore teams and the cost-benefit of nearshore and offshore...

Rich Buckley
Rich Buckley

Serverless vs Monolith - be clear on what you are optimising for

2023-05-26 Serverless vs Monolith - Depending on the use case, serverless constructs may be the right approach. It’s important to plan for what you know and identify what you are optimising for.

Russell Briggs
Russell Briggs

Unlock trapped capital to fund your digital transformation – Part 1

2022-12-19 Russell Briggs looks at maximising return on transformation. In the current climate, more organisations are likely to be looking at outsourcing or, as some now call it, managed services, to free up cash in order to invest into their business...

Lisa White
Lisa White

Putting people at the heart of a digital healthcare system

2022-07-11 It’s time to create an interactive ecosystem where care partners and patients is crucial in improving access to services and healthcare outcomes.

Richard Evans
Richard Evans

The Evolution of Outsourcing

2020-05-14 Outsourcing business services has become commonplace in recent years, as medium and large businesses have sought efficient and more economical growth strategies. Will the recent pandemic change our attitudes toward outsourcing and move these business services closer to home?