The Evolving Virtual Assistant
2020-11-26 Adam Kobeissi explores the evolution of virtual assistants from having basic Q&A capabilities to the natural language processing they currently possess.
CGI Client Global Insights: Six ways retail banks can accelerate their digital journey
2020-11-03 In this blog, Andy provide six recommendations for driving greater results from digitization in retail banking based on our 2020 CGI Client Global Insights.
Fuel Retail – Enabling business agility to respond to the new normal and new customer behaviours
2020-10-07 The pandemic will change our world for years to come. Consumers will rethink their purchasing decisions and fuel retailers will need to respond to life in the ‘new normal’.
Helping defend against a 30,000% increase in phishing attacks related to COVID-19 scams
2020-09-15 This blog discusses the increased phishing surge in March, as the Coronavirus pandemic was getting a foothold globally, Cyber threat actors started to leverage an opportunity with a surge in phishing emails that played on people’s fears.
Is it time to put cash in the attic?
2020-06-25 Banking expert, Phil Skinner looks into the recent decreasing use of cash and if it’s now the time to adopt new payment solutions.
The Importance of Data Driven Decision Making
2020-06-05 The Asset Finance industry has been hit hard by the global pandemic, and our expert Adam Kobeissi explores how leveraging new and accurate data could be the key to businesses getting back on their feet, rebounding from the challenges and...
Adapting lending in a time of crisis to alleviate customer hardship and bank pressures
2020-06-01 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood that loan defaults will significantly increase. Along with higher net...
Managing collections in unprecedented times to help customers and safeguard competitiveness
2020-05-18 Today, we face an unprecedented global health and economic crisis as we continue to combat the spread of COVID-19. Economically, this crisis is very different from the last major economic upheaval we faced worldwide—the Great Recession of 2008. What are...