CGI and the  Global Sourcing Association (GSA), who represent people, businesses and communities working in and around the technology and business services sectors have partnered to explore Artificial Intelligence and whether service providers and buyers are using the right frameworks for AI-enabled programmes.

With the use of AI solutions becoming more prevalent, this research report allows for a better understanding of how responsible AI can be delivered with the correct controls. The research involved an open dialogue under Chatham House rules and consultation with policymakers, industry experts and academia with discussion around three key areas:

  1. How ready are organisations versus public sector departments to use AI responsibly, ethically and sustainably?
  2. How fit for purpose are the current AI frameworks for accountability?
  3. How do we ensure accountability and responsibility between buyers and service providers in the delivery of AI-enabled programs?

The discussions drew out five key themes:

  1. Clarity – around the intended use, balancing current state, risks and benefits
  2. Use – be aware of over-simplification and edge use cases
  3. Balance – ethical balancing of the procurement, solution, contracting and readiness
  4. Business change and pace – desire to do something vs. effectiveness and efficiency
  5. Metrics – against an agreed baseline

Observations that may resonate include identifying the problem that is trying to be solved through AI and as importantly, the problem being avoided. A key metric cited by one of the participants being the concern around a lack of success metrics expressed by 73% of CIOs interviewed.

  • Additionally, a further comment shared was the tactical non-integrated approach some companies are taking to the development of AI when the advantage lies in a more holistic integrated approach.

To find out more about the conversation around these key themes and our conclusions, read the white paper report or to join the next roundtable, reach out to the author nick.dale@cgi.com.