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Barry Corless
Barry Corless

A clear path to service improvement: IT service management value streams

18 September 2024 What is the ITIL service value chain, and how can it enable service improvement? Our expert explains this key principle so that you can properly apply it to deliver optimised IT services.

Barry Corless
Barry Corless

5 ways an IT service management maturity assessment will help you achieve service excellence

18 September 2024 As discussed in my previous blogs, I believe that service management is the base for any successful digital transformation initiative, and that when done well, it provides a clear path to service improvement. With this in mind, an assessment of...

CGI launches new catalogue of services for Liverpool Chamber of Commerce’s members to help restart Liverpool