Artificial intelligence

Resource center

Ainsley

Three data must-haves in applying GenAI to payments processing

2025-02-12 This CGI blog explores three data must-haves in applying GenAI to payments processingā€”data quality, alignment and governance.

Russel Goodenough
Russel Goodenough

Predictions for AI in 2025

2025-01-12 Exploring the top AI predictions for 2025 from our Head of AI discussing how artificial intelligence is poised to revolutionise industries, enhance innovation, empower diverse workforces, and drive societal change.

Peter Warren
Peter Warren

Energising business outcomes: How data-driven AI and cyber security shape the future of Energy & Utilities

2024-12-02 The Energy and Utilities sector is undergoing rapid transformation, driven by decarbonisation goals, changing consumer demands and technological advancements. In this changing environment, the sector is confronted with new market pressures, heightened competition, an increased risk of cyber-attacks, and pricing...

Davinder Oberoi
Davinder Oberoi

Insights from SIBOS 2024: The Future of Finance

2024-11-27 I recently attended SIBOS 2024, this year hosted in Beijing, where global financial leaders gathered under the theme "Connecting the Future of Finance." This year's event showcased the industry's rapid evolution driven by innovation, regulation, and changing customer priorities. Below...

Diane Gutiw
Diane Gutiw

Digital triplets: Extending digital twins to create an AI-powered virtual third-party advisor

2024-10-30 A digital triplet extends the digital twin model to enable a decision-maker to use advancements in AI to interrogate the digital twin data. This includes the ability to request more situational information and to simulate and optimize outcomes under different...

Eliza Lott
Eliza Lott

Financial services guardrails for AI explainability, ethics and trust

2024-05-29 For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionising the industry with advancements in machine learning, predictive analytics, and natural language processing...

Teri Musick
Teri Musick

Adapting to AI: Applying Agile techniques in government

2024-05-15 Artificial intelligence, if agencies implement it strategically, could have a profound influence on how government agencies operate and interact with their user communities. Indeed, AI is already having an impact where agencies have begun to leverage its capabilities. AI is...

Abhay Deshmukh
Abhay Deshmukh

Navigating the integration of AI with anti-money laundering

2024-05-12 As financial crime continues to increase, banks are working to improve their risk-based anti-money laundering (AML) strategies. Because of the extensive data required for AML regulatory compliance and the growing intricacy of criminal methods, banks are under pressure to continually...

Eliza Lott
Eliza Lott

How artificial intelligence is impacting the future of work in financial services operations

2023-09-22 AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.