2024-05-29 For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionising the industry with advancements in machine learning, predictive analytics, and natural language processing...
2024-05-15 Artificial intelligence, if agencies implement it strategically, could have a profound influence on how government agencies operate and interact with their user communities. Indeed, AI is already having an impact where agencies have begun to leverage its capabilities. AI is...
2024-05-12 As financial crime continues to increase, banks are working to improve their risk-based anti-money laundering (AML) strategies. Because of the extensive data required for AML regulatory compliance and the growing intricacy of criminal methods, banks are under pressure to continually...
2023-09-22 AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.
2023-09-07 Government organizations can leverage artificial intelligence and automation to increase efficiency, reduce risk, and overcome workforce shortages.
2023-07-31 While much attention on artificial intelligence (AI) has been focused on the commercial sector, AI and the public sector is a perfect fit. In fact, there are many use cases already for using AI to digitalize government services, including improving...
2023-06-08 We all rely on broadband connectivity in our everyday lives, yet we so easily take it for granted. Whether it’s using social media to keep up with family and friends, or online shopping, banking, booking a table at our favourite...
2021-03-23 In this blog, Alexander explains the challenges that come with Machine Learning projects, outlining the reasons why many of them fail, and highlighting the steps that organisations can take to ensure they succeed.
2019-10-15 This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.