Technology Business Research, Inc., a leading provider of technology research services, sat down with CGI’s Diane Gutiw and Frederic Miskawi, both vice presidents within CGI’s Global AI Enablement Center of Expertise, to discuss our expanding generative AI (GenAI) capabilities and offerings. In the interview, the two also share insights on the current IT market, including the latest AI and digital transformation trends. 

“…TBR noted that during the entire discussion, Gutiw and Miskawi remained focused on business outcomes — for CGI and for its clients — a mindset and approach frequently ascribed to but rarely done.”

Some key takeaways from the report include the following:

  • GenAI proofs of concept: Gutiw and Miskawi note how many organizations are challenged with moving beyond GenAI proofs of concept and pilot projects, as they navigate data, change management, and ROI issues. 
  • Digital triplets: Gutiw shares that CGI is adding GenAI capabilities to digital twin technology as a third sibling—the digital triplet—and TBR believes this will be a successful strategy for CGI to expand its client footprint and to continue to position itself as an AI innovation leader. 
  • Multi-model ecosystem: Miskawi describes the emergence of a “multi-model ecosystem” where specialized AI models, mostly legacy in nature, are mixed with new GenAI models to address different types of needs. He says, “that ecosystem is evolving in front of our eyes and accelerating.” Miskawi writes more about this topic in his blog, The future of artificial intelligence is a multi-model ecosystem. 
  • Customer zero: TBR believes the concept of “customer zero” in which vendors test GenAI use cases first, serving as customer zero, before bringing them to clients is critical to their success, and both Gutiw and Miskawi agree. Gutiw notes that CGI uses this approach to minimize costs and risks for clients.
  • Responsible AI: TBR highlights CGI’s major investment in a Responsible Use of AI Framework and AI Strategy Framework to address the complexities of AI governance and risk. Gutiw writes more about this in in her blog, Guardrails for data protection in the age of GenAI.

TBR points out that, throughout the entire discussion, Gutiw and Miskawi remained focused on one key driver—business outcomes—both for CGI and its clients. According to Gutiw, “It’s really understanding how we can use [CGI’s own capabilities and partner technologies] safely and how we can help solve business problems leveraging the technology.”

Read TBR’s special report authored by Patrick Heffernan, Practice Manager and Principal Analyst, CGI Leverages AI Expertise for GenAI Success, and learn more about CGI’s artificial intelligence capabilities and offerings.