The Digital Backbone delivers twelve fundamental building blocks to inspire digital transformation and unlock your organisation’s full potential. These can be implemented either individually or as a whole programme, so no matter where you are on your journey, the Digital Backbone provides a pathway for transformation success.
That’s why we made service integration and management (SIAM) a key component of the Digital Backbone, empowering you to create seamless experiences across your organisation, even as the complexity of digital services grows.
SIAM is an approach to managing multiple service providers and integrating their services to provide a single, seamless organisational experience. It ensures that all services, whether provided by internal teams or external vendors, are coordinated and managed to deliver the agreed-upon levels of service.
Our SIAM proposition provides key steps and strategic insights to help you integrate and consistently manage your diverse range of digital services and providers, enhancing delivery speed, reliability, and ultimately improving user experience.
By embedding SIAM best practices into your strategy, you will optimise the management of your increasingly complex IT ecosystem, creating a solid foundation for scalable and agile service delivery throughout your digital transformation journey. To find out more:
Or if you’re looking for help to build your SIAM capability, our Business Consulting and Advisory experts have a range of offerings to enable your success:
- Capability assessment – Evaluate your current capabilities and identify areas for improvement to ensure effective SIAM.
- Service onboarding and offboarding – Streamline the processes for bringing new services on board and phasing out outdated ones, ensuring smooth transitions.
- Transition squads – Deploy dedicated teams to manage the transition of services, ensuring minimal disruption and maintaining service continuity.
- Target operating model design – Develop a robust operating model tailored to your organisation's specific needs, enabling efficient service delivery.
- SIAM operations – Implement and manage SIAM operations to ensure seamless coordination and optimal performance of all service providers.
- BOT and hybrid staff augmentation – Use build-operate-transfer (BOT) and hybrid staffing models to enhance your service delivery capabilities.
- ICF design – Design and implement an integrated control framework to ensure governance, compliance, and control across all service providers.
- Supplier management – Effectively manage supplier relationships to maximise value and performance from your service providers.
