Artificial intelligence

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Cheryl Allebrand
Cheryl Allebrand

Applying AI where it matters: How agentic AI improves everyday business processes

2025-04-22 Explore how agentic AI is helping organisations move beyond standalone tools to AI-powered processes that reduce friction, accelerate decision-making and support teams without adding complexity. With real-world examples, including how our Intelligent Modular Agent (IMA) is being put to work...

Frederic Miskawi
Frederic Miskawi

The AI agent revolution: Why enterprises must act now

2025-04-17 Learn more about the AI agent revolution and how organisations should respond in this CGI blog.

Adam Burtnik
Adam Burtnik

How AI enhances employee experience and wellbeing

2025-03-12 This blog discusses how AI is transforming the workplace by enhancing job satisfaction, reducing stress, and improving wellbeing. A CGI UK study of 270 generative AI users found that AI can help employees focus on meaningful work by automating repetitive...

Jayne Kennington-Arnold
Jayne Kennington-Arnold

AI-powered service transformation: why ChatGPT is just the beginning

2025-03-03 This blog discusses the impact of ChatGPT Enterprise and AI-driven automation in our UK-based CGI service desk, transforming IT service management and enhancing efficiency. Staffed by over 400 agents supporting 80 major clients 24/7, AI-powered real-time support, intelligent automation, and...

Pascal Coulon
Pascal Coulon

The future of geospatial: Geospatial 2.0

2025-02-10 As a French geospatial expert with a career spanning decades, I’ve witnessed the evolution of our field from static maps to a dynamic, interconnected ecosystem. Today, we’re entering the age of Geospatial 2.0—a revolution that fundamentally changes how we create...

Parisa Eslambolchilar
Parisa Eslambolchilar (PhD)

Humanising AI - Part 2: Transforming user experience

2025-02-06 Parisa explores how AI is revolutionising user experience, from hyper-personalisation and accessibility to empathetic AI in healthcare. We look at the balance between efficiency and human connection, ethical AI concerns, and the future of AI-driven interactions and how AI should...

Jonas Forman
Jonas Forsman

The Nobel Prize embraces AI: A turning point in academia and beyond

2025-01-27 The Nobel Prize is now embracing AI in ways that were unimaginable just a decade ago. Learn more in this CGI blog.

Cheryl Allebrand
Cheryl Allebrand

Back to basics: the secret to successful AI innovation in contact centres

2025-01-17 Discover practical dos and don’ts for implementing AI in contact centres. This new blog from our AI expert Cheryl Allebrand highlights how solving real problems, leveraging AI agents, and focusing on measurable KPIs can enhance customer satisfaction, empower agents, and...

Russell Goodenough
Russell Goodenough

Predictions for AI in 2025

2025-01-09 Exploring the top AI predictions for 2025 from our UK Head of AI discussing how artificial intelligence is poised to revolutionise industries, enhance innovation, empower diverse workforces, and drive societal change.