CGI (NYSE:GIB) (TSX: GIB.A), one of the largest independent IT and business consulting companies in the world, has been awarded a five-year partnership with SGN, one of the UK’s biggest utility companies. Under the agreement, CGI will deliver managed IT services, including the provision of a 24/7 service desk and device management. CGI’s partnership will enable the gas distribution company to reduce operating costs, improve service levels and increase operational efficiency in all service areas. SGN, one of four gas distribution companies in the UK, supplies homes in Scotland, the South of England and Northern Ireland.
Andrew Quail, Director of IT and Innovation at SGN, said: “CGI will provide high-quality, UK-based IT services that will integrate with our teams and IT supply chain. Having worked with SGN since 2019, and having been involved with many of our IT projects and programmes, CGI has demonstrated a continued quality of delivery and has great insight into our requirements. We are very much looking forward to working with them to significantly improve our IT services, helping us to continue providing exceptional customer service, and to focus on providing energy safely and efficiently to our customers.”
CGI will provide seamless IT service management to deliver increased IT availability to SGN’s workforce, improved control of the IT end-user estate and higher levels of customer satisfaction. Enhanced monitoring will predict when challenges may arise ahead of time to prevent downtime, enabling SGN’s field engineers to focus on their daily tasks efficiently and effectively.
Mark Aston, CGI Senior Vice President and Business Unit Leader responsible for the utilities sector, said, “SGN provides essential services to almost six million UK homes. They require high-quality, on-demand and expert solutions to support their employees through UK-based IT services. CGI is perfectly positioned to provide this service given our leading expertise for utilities in the UK and globally.”
SGN’s 5,000 field engineers and office employees will be supported by CGI’s five-star service desk based in Bridgend, Wales. The CGI service desk was presented with the Recognition Award for commitment to service excellence at the Welsh Contact Centre Awards 2022 and has also achieved the Service Desk Institute’s (SDI) 5-star accreditation for 11 consecutive years.
About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 91,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2022 reported revenue is $12.87 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
About SGN
SGN manages the network which distributes natural and green gas to approximately six million homes and businesses across Scotland and southern England. Its pipes deliver gas safely, reliably and efficiently to each of these customers. SGN is committed to caring for customers, especially those in vulnerable circumstances, working with specialist organisations on initiatives aimed at making a positive impact on society and improving the lives of the people in the communities it works in. Alongside the UK and Scottish Governments and the other gas distribution networks, SGN is also developing the world’s first zero-carbon gas grid and shaping a net zero future for the UK.
For more information:
Media
Paul Butler
External Communications Manager
p.butler@cgi.com
+44 (0)7920 784199
