Top trends and priorities focus on optimization, protection and profitability

We met with 95 corporate and transaction banking executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organizations. This year, executives are prioritizing:

  • Business optimization
  • Protection from cyber threats and financial crime
  • Profitability and business growth
Professionals discussing about the stats

Digital strategy results improve significantly over past three years

39%
are producing results from their digital strategies, compared to 20% in 2021
80%
say digitization is highly impacting their business model
35%
say their business models are highly agile in adapting to digitization

Data, AI and digital are shaping the business

 

  • Enterprise-wide data strategies take hold as banks mature
    35% of firms have a holistic data strategy for the entire enterprise (up 13pp year over year)
  • Traditional AI usage is up, and most banks are exploring GenAI
    24% have implemented or are implementing traditional AI, while 83% are exploring GenAI
  • Technology and digital acceleration remains the top macro trend
    81% say technology and digital acceleration is the most impactful trend (-2pp YoY)

 

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What digital leaders do to accelerate results

Organizations generating expected results from their digitization strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others.* For example, in corporate and transaction banking, digital leaders:

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Extend digital strategies to their external ecosystems

+32pp

vs. others*

Retail banking digital attribute 2

Cite legacy systems as a significant challenge

-11pp

vs. others*

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Produce results from their data privacy and protection strategy

+52pp

vs. others*

* those building or launching digitization strategies
pp = percentage points

Recommendations for optimizing, securing and growing the business

1

Modernize and migrate CTB* legacy infrastructure to improve agility and reduce costs.

2

Extend into new CTB ecosystems to improve revenue and reach.

3

Become more data-driven, harness AI and generate CTB insights to improve efficiency and customer outcomes.

4

Foster CTB innovation and agility to adapt to new opportunities quickly.

5

Accelerate digitization and personalization to improve customer acquisition and retention in CTB.

6

Bake-in ESG data enablement and reporting to track and prove sustainability targets.

*corporate and transaction banking

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At CGI, we help corporate and transaction banks use advanced technology to optimize, secure and profitably grow their businesses. Learn more:

 

Digital transformation    Intelligent automation    Advanced analytics    Artificial intelligence  Cybersecurity

 

 

Client stories and thought leadership